Does Your Client Need to Be Canceled? w/ Stephanie Lawrence
Stylist, salon owner, and educator @hair_princess_steph joins us and discusses the growth of her salon and the unique aspects of the hair industry in New Hampshire. We also talk about the changing client behavior trends, particularly in the post-COVID era, and shares client misbehaviors and how she dealt with them.
Episode
343
Date
April 15, 2024
Duration
53:28
Stylist, salon owner, and educator @hair_princess_steph joins us and discusses the growth of her salon and the unique aspects of the hair industry in New Hampshire. We also talk about the changing client behavior trends, particularly in the post-COVID era, and shares client misbehaviors and how she dealt with them.
- Salon Growth and Expansion
- The Hair Industry in New Hampshire
- Client Behavior Trends
- Customer Service Horror Story
- Setting and Enforcing Boundaries
- Dealing with Client Misbehaviors
- Navigating Political Conversations in the Salon
- Her re-engaging with Instagram
- Creating Community Spaces
- The Importance of Kindness and Harmony
This Week's Topics
- Salon Growth and Expansion
- The Hair Industry in New Hampshire
- Client Behavior Trends
- Customer Service Horror Story
- Setting and Enforcing Boundaries
- Dealing with Client Misbehaviors
- Navigating Political Conversations in the Salon
- Her re-engaging with Instagram
- Creating Community Spaces
- The Importance of Kindness and Harmony
