Loctician and natural haircare icon @mzladylox creates unique hairstyles where no two are the same. She describes her client experience and shares the importance of making them feel good during their journey of growing locs. We also discuss her reasons for leaving a commission-based salon to go independent.

Does your own work inspire you? 

@meaghanmastersonhair realized she needed to find passion in her work to reinvigorate herself. She shares her steps to get inspired and what her creative process looks like now. We also get into trends and styles in the industry, as well as what she would change about it.

Companies got a bunch of Covid relief money… but what about the independent and self-employed? They did too, and it’s still out there!

Fred Jones, Head Counsel and Advocate for the Professional Beauty Federation joins this week to share information on the FFCRA. This little known federal program seeks to replace income that 1099, self-employed and independent salon, spa, and barbershop workers lost during the Covid years — as a result of lockdowns, worksite capacity limits, Covid illness or vaccine reactions, medical or self-imposed quarantines, children stuck at home doing virtual/remote learning, etc.

Listen in to see if you qualify and how much you could be getting!

Want to have the Professional Beauty Federation take care of all the information and paperwork for you? Go to www.probeautyrelief.com to learn more.

We continue with @terrence_manning this week with advice for women who want to do more men’s cuts, along with a discussion on finding new clients – are you showing them the EXPERIENCE they will have, not just the results?

Think making six figures as a hairdresser is out of reach? You shouldn’t.

Hattori Hanzo National Artist & Educator @terrence_manning was looking to expand his expertise and bridge the gap between being a barber and hairstylist. We discuss his journey from being a chef on a Naval submarine to becoming the go-to stylist for the New England Patriots NFL team. We also hear his views on shifting the image of what a hairdresser can earn and achieve.

Do you use bond builders? They’ve become big business and many different companies have jumped onboard and created their own.

Platinum Specialist @abigailbazzoli moved to Los Angeles for a new challenge. We discuss bond builders, her founding of @hairpainters, and the #1 reason why she charges for a consultation. 

@colorbymarina was at her first salon for 18 years and then went indie. She shares why she chose to rent her own studio and start her own business. We also get into a discussion about closing your books… are you missing out on additional income?

Kim Kimble @kimblehaircare donated her time and expertise to a small production at her church, not knowing years later that would lead her to be hired as Key Hairstylist on a movie starring Halle Berry. This launched her career in the entertainment industry as well as being a celebrity stylist & entrepreneur.

We have a phenomenal convo discussing the importance of giving, along with topics such as embracing change and focusing your time & energy.

As an indie hairdresser, your most powerful tool is the way you can make a client feel – before, during, and even after their appointment. We put together some of the most valuable discussions we’ve had on creating an unforgettable client experience and shared them on this special episode. 

Episode Highlights:

1. Episode 124 • Maximizing Your Success as an Indie Hairdresser – At the ISSE event, @salonrepublic & @loveerictaylor had a panel of four successful independent hairstylists (@philipwolffhair @nealmhair @dasibstudio & @edithnavarroartist) discuss their strategies and tactics for being successful. 

2. Ep. 22 · How to Deliver the Client Experience with Carlos Ramos @sugarskulls – Carlos strives to make every client that sits in his chair feel welcomed (and like a rock star). Listen in as we discuss the little things he does that make a big difference in the client experience. 

3. Ep. 112 • Making Your Client the Hero: A Q&A Mini-Panel w/ @ryancullenhair & @andrewdoeshair – Making the client the hero, not yourself

4. Ep. 82 • Why Social Media is the New Foundation of Client Experience w/ Michael Cole @summitsalon – He explains how looking at social media as a client experience improves your strategies and effectiveness online.

5. Ep. 54 · Why Clients Leave w/ Antony Whitaker @growmysalonbusiness – how to create a good experience, the consultation, how to retail products, and getting better at setting and achieving goals. 

We continue with Melissa @live_love_dohair this week and get into discussions on branding, handling problem clients, and the overall client experience. TONS of valuable insight on these topics!