Do you use bond builders? They’ve become big business and many different companies have jumped onboard and created their own.

Platinum Specialist @abigailbazzoli moved to Los Angeles for a new challenge. We discuss bond builders, her founding of @hairpainters, and the #1 reason why she charges for a consultation. 

@colorbymarina was at her first salon for 18 years and then went indie. She shares why she chose to rent her own studio and start her own business. We also get into a discussion about closing your books… are you missing out on additional income?

Kim Kimble @kimblehaircare donated her time and expertise to a small production at her church, not knowing years later that would lead her to be hired as Key Hairstylist on a movie starring Halle Berry. This launched her career in the entertainment industry as well as being a celebrity stylist & entrepreneur.

We have a phenomenal convo discussing the importance of giving, along with topics such as embracing change and focusing your time & energy.

As an indie hairdresser, your most powerful tool is the way you can make a client feel – before, during, and even after their appointment. We put together some of the most valuable discussions we’ve had on creating an unforgettable client experience and shared them on this special episode. 

Episode Highlights:

1. Episode 124 • Maximizing Your Success as an Indie Hairdresser – At the ISSE event, @salonrepublic & @loveerictaylor had a panel of four successful independent hairstylists (@philipwolffhair @nealmhair @dasibstudio & @edithnavarroartist) discuss their strategies and tactics for being successful. 

2. Ep. 22 · How to Deliver the Client Experience with Carlos Ramos @sugarskulls – Carlos strives to make every client that sits in his chair feel welcomed (and like a rock star). Listen in as we discuss the little things he does that make a big difference in the client experience. 

3. Ep. 112 • Making Your Client the Hero: A Q&A Mini-Panel w/ @ryancullenhair & @andrewdoeshair – Making the client the hero, not yourself

4. Ep. 82 • Why Social Media is the New Foundation of Client Experience w/ Michael Cole @summitsalon – He explains how looking at social media as a client experience improves your strategies and effectiveness online.

5. Ep. 54 · Why Clients Leave w/ Antony Whitaker @growmysalonbusiness – how to create a good experience, the consultation, how to retail products, and getting better at setting and achieving goals. 

We continue with Melissa @live_love_dohair this week and get into discussions on branding, handling problem clients, and the overall client experience. TONS of valuable insight on these topics! 

Educator, Coach, and BTC team member Melissa Maloney @live_love_dohair quit her job selling DSL internet to pursue a brand new career in hair. We discuss the lessons she learned starting her own salon immediately after hair school, as well as learning to put your business (& happiness) first.

@iamginabianca dove headfirst into ChatGPT and hit us up to discuss the possibilities and uses for hairdressers. We explain what ChatGPT is and how it works. Gina shares her tips and techniques for getting the most out of it to elevate your business and streamline your administrative tasks.

BTC Team member & Brand Specialist @sarabotsfordhair left hair school because family members discouraged her from doing ‘just hair’. After becoming a History teacher, she realized she was happiest when she was doing hair on the side as a hobby. We discuss her path back to hair and towards educating, as well as her move to Denver and starting over with zero clientele.

Salon owner & Brand Ambassador @mermeghair woke up one day completely locked out of her Instagram account. This forced her focus to TikTok, where she has thrived and gained countless clients. We discuss the current state of social media and how to use your time & energy effectively on these platforms. 

We continue our convo with @shalitagrant this week and get into the creation of her @fournaturalshair product. We discuss the development & testing, building her business, and her advice and strategies for becoming an entrepreneur.